Serbia: Refugee and Asylum Seeker Support
8,502 Patient Consultations: Q3 2017
November 15, 2017
Reporting Officer Marjan al Mahamid, with input from the RMF Project Manager, Žarko Stanić, Coordinator of Global Programs, N’Deane Helajzen and RMF Serbia’s Medical Officers: Dr. Andrijana Ljubojević, Dr. Dragana Marković, Dr. Daniel Pejković, Dr. Jovana Milić, Dr. Nataša Benović, Dr. Milica Radonjić, and Dr. Mina Novaković
Summary of Activities
During the third quarter of 2017, the number of refugees, asylum seekers, and migrants declined slightly in Serbia, with 4,250 counted on September 30, 2017. Of these, 3,900 were accommodated in one of five asylum centers or thirteen reception centers. 300 persons of concern remain housed in temporary emergency shelters.
The beginning of the new school year brought a hopeful surprise for refugee and migrant children. A pilot program by the Serbian government allowed around 450 of some 800 refugee and migrant children ages 7–14 to start attending public primary schools across the country alongside their Serbian peers. The refugee and migrant children are integrated into Serbian children’s classrooms, where they have learned the Serbian language and can comfortably follow lessons.
In September, 589 persons registered intention to seek asylum in Serbia (as compared to 282 in August). 51% were filed by adult men, 15% by adult women and 34% were registered for children. The Asylum Office granted one person subsidiary protection, increasing the number of positive first-instance decisions during this year to three.

Results &
ACCOMPLISHMENTS

Gap in Dental Care
Plans for the Future
Serbia’s Ministry of Health is currently discussing the gap in dental services for refugees and asylum seekers and how RMF can participate in treating patients who are in dire need of these services. RMF Serbia is also discussing with the MOH how we can assist in the development of refugee and asylum seekers’ health care in general, so the care can be both practical and visionary. With these goals in mind, RMF Serbia is preparing to set up a new mobile dental clinic in the fourth quarter of 2017.

Treatment of Mental Disorders
Identifying Best Practices
RMF Serbia is also talking with the MOH about how to beat the cultural challenges involved in treating patients with mental disorders, the tendency towards simplistic solutions that are insufficient to address highly complex and evolving disorders, and situations when patients escape from the hospital. RMF Serbia is working with the MOH to identify best practices and human resources for health requirements.

Monthly Health Cluster Meetings
Raising Awareness and Developing Partnerships
RMF Serbia continued to participate in monthly health cluster meetings conducted in Belgrade by the Ministry of Health and supported by the World Health Organization. These coordination meetings summarized the current situation, issues, problems, and challenges, while identifying response strategies and actions to carry out during the final quarter of 2017. Through our participation in these meetings, RMF Serbia also continues to raise awareness of our work and develop ties with government health programs.

Holistic Medical Care
8,502 Health Consultations
- RMF Serbia provided 3,844 health consultations to men, women, and children refugees and migrants in Belgrade and Obrenovac.
- RMF Serbia provided 4,658 health consultations to men, women, and children refugees and migrants in Adaševci Transit Centre in Western Serbia.

Support Services Provided
105 Cases
- RMF Serbia continued to provide medical services, interpretation, translation and cultural mediation, escorting, and transportation to secondary medical and other facilities in 87 cases.
- RMF Serbia identified unaccompanied and separated refugee children (UASCs), who were referred to the Centre for Social Work in 18 cases.

Medications and Care Packs
Providing for Physical Needs
RMF provided assorted drugs and medical care, as well as hygiene packs, safety kits, and children’s kits to support the response to refugees.

Background
& Objectives
Background
RMF has been responding to the refugee crisis in Serbia since January 2016, by providing comprehensive protection and medical services, including emergency triage, to persons of concern. Our teams work in and around the Belgrade city center and at Obrenovac Transit and Reception Centre, the second largest refugee camp in Serbia. We operate 3:00 PM to 10:00 PM five days a week at our mobile medical clinic located in Obrenovac, with a second medical team providing referrals for secondary and tertiary care institutions. From 2017 to 2018, we also provided services near the border with Croatia, operating the medical clinic at Adaševci Transit Centre from 4:00 PM to 12:00 AM, seven days a week.
Additional programs include a mobile dental clinic at Obrenovac Transit and Reception Centre—the first of its kind in Serbia—providing dental care for migrants, who previously only had access to emergency interventions. RMF Balkans also distributes hygiene kits at six camps throughout Serbia to help improve personal hygiene and prevent the spread of infectious diseases. To improve the residents’ quality of life, RMF renovated Obrenovac Transit and Reception Centre in 2018 and continues to maintain and use the renovated facilities to conduct cultural and empowerment activities.
Objectives
- Provide comprehensive protection and assistance response
- Provide material assistance and information
- Provide psychosocial support
- Provide translation and cultural mediation services
- Support existing medical institutions with capacity and mobility
- Establish an information dissemination hotline

Numbers
Served
Health Consultations Provided
Belgrade and Obrenovac
3,844 men, women, and children
Adaševci Transit Centre in Western Serbia
4,658 men, women, and children


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